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Join the Paratransit Services Family in Washington, Oregon, or California

Valley Lift

Washington Listings

Job Title
Customer Service Representative
Location
Bremerton, Washington
Division
Call Center
FLSA Status
Non-exempt; Part-Time (varies, approximately 20-28 hours per week)
Responsibilities
Responsible for initial contact with the public via telephone. Responsible for evaluating service requests against contractual guidelines and scheduling, modifying or canceling trips for customers and coordinating service delivery.
Duties
  • Receives phone or TDD requests for transportation services, evaluates the requests and accurately schedules transportation.
  • Verify and update passenger address, location and past record of service on computer terminal. Assures that all passenger information is accurate to eliminate uncertainties among funders
  • Assures that all trip information is accurate to ensure timely, safe and productive passenger service.
  • Documents the trip requests on the computer system.
  • May map new addresses using mapping software to determine mileage and directions. Sets up codes for frequent destinations.
  • Receives and documents passenger complaints and suggestions, forwarding this information to the appropriate department or individual.
  • May perform billing tasks such as data entry of driver paperwork, preparing ridership reports, and reconciling Medicaid and/or transit passes for usage and distribution.
  • Performs other related tasks as requested.
Physical Demands
Position performs duties sitting at a desk working at a computer and answering phones for the majority of the shift. Must be able to hear well enough, with or without correction, to receive detailed information through oral communication. Must be able to talk and sit for long periods of time. Moderate lifting, bending, twisting and crouching may be required to perform various office and administrative tasks as assigned, to include ability to lift and move objects weighing up to 25 lbs.
Knowledge and Abilities.
Knowledge of customer service concepts and ability to rapidly acquire a working knowledge of specific contract requirements/guidelines and Paratransit Services. Ability to: communicate effectively and understandably, both orally and in writing; work at a fast pace; pay attention to detail while making minimal errors; be sensitive to a diverse group of individuals, including the elderly and persons with disabilities; demonstrated ability to consistently provide excellent phone skills and interpersonal skills; Must have good problem solving skills.
Minimum Qualifications
High School Diploma/GED; 1 yr. of demonstrated effective customer service experience; excellent interpersonal and multi-line telephone skills; ability to communicate effectively in the English language, both orally and in writing; must consistently comply with all requirements and guidelines; must demonstrate tact, courtesy and good judgment when communicating with others; excellent organizational skills; detail oriented; type 45 wpm and possess good ten-key skills; must be computer literate and able to learn and effectively apply new computer software and skills; must be available to work shifts that include Sunday through Saturday, and the hours of 6:00 a.m. to 8:00 p.m.; must maintain excellent attendance. Call center experience preferred.
How to Apply
If you meet the position requirements, please download an employment application from this website. You can apply by submitting a completed employment application form (include resume and cover letter if available) to: Human Resources, at hr@paratransit.net; or, fax to (360) 824-6281; or, mail to Attn: Human Resources, 4810 Auto Center Way, Bremerton, WA 98312.
No phone calls or drop-ins please.
Paratransit Services is an equal opportunity employer.
Job Title
Facilities Maintenance Specialist
Location
Kitsap County, WA
Division
Administration
Reports To
Facilities Manager
Position Hours
Monday, Wednesday 8:00 AM – 5:00 PM; Friday 8:00 AM – 12:00 PM (Additional hours may be required on occasion)
FLSA Status
Non-exempt; Part-Time
Compensation
$13.00 - $15.00/hourly, DOE
Responsibilities
The position is responsible for all aspects of general and preventive maintenance, both inside and outside the facilities at various locations. The duties include, but are not limited to, performing construction/carpentry work, electrical, plumbing, painting, drywall, landscaping, and limited janitorial work.
Duties
  • Effectively maintains Paratransit Services’ owned and/or leased buildings by performing minor and routine painting, plumbing, electrical troubleshooting / repair / wiring, HVAC, and other related maintenance activities, which may include outside cleaning and landscaping duties
  • Effectively performs construction duties such as, but not limited to, building, repairing and installing counters, cabinets, benches, partitions, floors, doors, walls, drywall etc., and replacing damaged materials such as blinds, rods, ceiling tile, floor tile, lighting fixtures/bulbs, fuses, ballasts, circuit breakers, and chair and desk components etc.
  • Must be able to effectively use general and special equipment, including but not limited to: hand tools, power tools, ladders, landscaping equipment, and required safety equipment
  • Must work safely at all times
  • Attention to detail
  • Honest and trustworthy
  • Dependable
  • Assists in the design and layout of offices, including procurement of office furniture
  • Supports Paratransit employees by performing general maintenance duties as required
  • Maintains and coordinates storage area use
  • Must complete work in a timely and professional manner
  • Maintains key storage for multiple locations
  • Presents a well-groomed, neat and professional image to occupants of company owned rental buildings
  • Must have general computer experience and skills, to include ability to effectively research and communicate with vendors and facilitate vendor and customer support
  • Compose, type and edit correspondence, reports and other material
  • Complies with all company policies, guidelines, policies and procedures, including Workplace Expectations (Code of Conduct)
  • Keeps the Facilities Manager informed regarding work status and all issues and potential elevated concerns and risk matters
  • Maintains confidentiality and discretion at all times
  • Participates in developing department goals, objectives and systems
  • Essential duties require presence in the workplace on a regular basis. In order to accomplish this, regular attendance and punctuality must be maintained.
  • Must have reliable transportation
  • Must have and maintain a current Washington State driver's license and proof of current vehicle insurance
  • Be available for occasional after-hour/weekend emergencies
  • Performs other duties as assigned
Minimum Qualifications
  • High school diploma or GED
  • 5+ years general building maintenance experience or equivalent training or experience.
  • Demonstrated ability to maintain confidentiality
  • Consistently operate with tact, discretion and professionalism
  • Effectively interact with all levels of the organization, and with external customers
  • Must have general computer experience and skills
  • Ability to effectively work independently, set goals, prioritize, organize, meet deadlines, multi-task, and accomplish work in a timely manner
  • Ability to work effectively in a team environment requiring collaboration
  • Ability to effectively define problems, establish facts, and draw valid conclusions
  • Excellent attention to detail and accuracy
  • Excellent customer service and interpersonal skills, and consistently model these behaviors
  • Communicate effectively in English, both verbally and in writing, and be able to read, understand and effectively apply policies, guidelines, regulations, guidance and procedures
  • Must be dependable, including regular attendance and punctuality
  • Successfully pass a motor vehicle records check, criminal background check and pre-employment drug testing
Physical Demands/Work Environment
The physical demands and work environment described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.
  • Primarily active and mobile and performed indoors and outdoors, and in inclement weather
  • Occasional periods of sitting at a work station.
  • Repetitive motions of the hands, wrists, fingers
  • Frequently required to walk, sit, talk, hear, and use phones
  • Frequently bend, stoop, kneel, twist, lift, and extend/reach with hands and arms
  • Frequently required to use hands to finger, handle, feel and operate objects, hand tools, controls, keyboards, phones, files, file drawers, etc
  • Specific vision abilities required by this job include close to medium vision, and the ability to adjust focus
  • Able to lift/move/operate objects up to 90 pounds (including ladders) and push/pull carts with force
  • Able to perform the essential duties in most weather conditions
  • Some travel may be required, including day trips or multi-night travel, and the use of autos (including rental cars, taxi, bus) and airplane transportation when training or supporting projects.
How to Apply
If you meet the position requirements, please download an employment application from this website. You can apply by submitting a completed employment application form (include resume and cover letter if available) to: Human Resources, at hr@paratransit.net; or, fax to (360) 824-6281; or, mail to Attn: Human Resources, 4810 Auto Center Way, Bremerton, WA 98312.
No phone calls or drop-ins please.
Paratransit Services is an equal opportunity employer.

Oregon Listings

Job Title
Driver
Location
Bend, Oregon
FLSA Status
Non-Exempt, Part-Time
Compensation
$13.26/hour
Responsibilities
Operates small and large transit vehicles to ensure safe and timely transportation of passengers in a professional and courteous manner. To perform this job successfully, a person must be able to perform each essential duty satisfactorily.
Essential Duties
  • Operate company vehicles to transport passengers on fixed route, demand/response or door-to-door service
  • Assist dispatcher with routes and narratives
  • Assist elderly passengers and persons with disabilities as required by the Americans with Disabilities Act, including the loading/unloading and securement of wheelchairs within established safety procedures. Physically evacuates passengers in any emergency situations.
  • Promote positive passenger relations; greets passengers in a tactful, courteous manner
  • Maintain appropriate uniform and presents a professional, neat and clean appearance
  • Communicate access and/or loading problems to supervisors
  • Inspect assigned vehicle before and after operations; makes notes of any defect discovered. Completes vehicle condition reports.
  • Complete passenger and vehicle usage records
  • Keep vehicle interior clean
  • Prepare and submit Incident/Accident reports
  • Responsible for keeping updated on all company policies and procedures, and all training requirements
  • Perform other duties as required
Physical Demands/Work Environment
The physical demands and work environment described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.
Flexible hours of work may be required, which can include evenings and/or weekends. Requires ability to push, pull and lift up to 50 lbs. Must possess the physical ability to perform all driver functions without assistance. Moderate lifting, bending, twisting, stretching, kneeling, and crouching may be required to assist passengers in boarding and exiting the vehicle, including carrying items and lifting and securing wheelchairs weighing up to 50lbs. Must be able to load/unload and push/pull occupied wheelchairs without assistance. While driving, may experience challenges related to adverse weather conditions or vehicular traffic. Must be able to grasp, squeeze, kneel, reach, and stretch to do pre/post check of vehicles, adjust mirrors, secure wheelchairs, and operate the vehicle, radio and equipment. Must be able to lift and install tire chains on all vehicles as needed. Task to include kneeling, lifting the chains (up to 50 pounds), and positioning from a kneeling position with arms extended bearing the weight of the chains. Must be able to operate small to large vans and buses safely, and perform all of the above, without assistance.
Knowledge and Abilities
Knowledge of: basic customer relations techniques; the service area; the safe operations of vehicles and the applicable State Motor Vehicle Laws. Ability to: work with elderly and persons with disabilities, and deal tactfully and effectively with individuals of varying backgrounds in challenging situations; to promote good passenger relations; to prepare accurate records and reports; to communicate effectively, both orally and in writing; to read and apply written rules, regulations, policies and procedures; to pass required drug and alcohol testing
Minimum Qualifications
Must be at least twenty-one years of age, have had a valid drivers license for at least five years and have the ability to obtain a CDL license as necessary for contractual requirements. Must be able to successfully pass a criminal background check, a motor vehicle records check, and pre-employment drug screening. Must have ability to obtain CPR/First Aid and Defensive Driving certification.
How to Apply
Please download an employment application from this website. Please email completed application and resume to Ronnie Burnett at rburnett@coic.org or fax to 541-389-7367 or mail to Attn: General Manager, Paratransit Services, 1250 NE Bear Creek Rd., Bend, OR 97701; or apply in person. EOE.
Paratransit Services is an equal opportunity employer and a drug-free workplace.

California Listings

Job Title
Driver
Location
Lower Lake, California
FLSA Status
Non-Exempt, Part-Time, Full-Time
Compensation
$12.50/hour
Responsibilities
Operates small and large transit vehicles to ensure safe and timely transportation of passengers in a professional and courteous manner. To perform this job successfully, a person must be able to perform each essential duty satisfactorily.
Essential Duties
  • Operate company vehicles to transport passengers on fixed route, demand/response or door-to-door service
  • Assist dispatcher with routes and narratives
  • Assist elderly passengers and persons with disabilities as required by the Americans with Disabilities Act, including the loading/unloading and securement of wheelchairs within established safety procedures. Physically evacuates passengers in any emergency situations.
  • Promote positive passenger relations; greets passengers in a tactful, courteous manner
  • Maintain appropriate uniform and presents a professional, neat and clean appearance
  • Communicate access and/or loading problems to supervisors
  • Inspect assigned vehicle before and after operations; makes notes of any defect discovered. Completes vehicle condition reports.
  • Complete passenger and vehicle usage records
  • Keep vehicle interior clean
  • Prepare and submit Incident/Accident reports
  • Responsible for keeping updated on all company policies and procedures, and all training requirements
  • Perform other duties as required
Physical Demands/Work Environment
The physical demands and work environment described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.
Flexible hours of work may be required, which can include evenings and/or weekends. Requires ability to push, pull and lift up to 50 lbs. Must possess the physical ability to perform all driver functions without assistance. Moderate lifting, bending, twisting, stretching, kneeling, and crouching may be required to assist passengers in boarding and exiting the vehicle, including carrying items and lifting and securing wheelchairs weighing up to 50lbs. Must be able to load/unload and push/pull occupied wheelchairs without assistance. While driving, may experience challenges related to adverse weather conditions or vehicular traffic. Must be able to grasp, squeeze, kneel, reach, and stretch to do pre/post check of vehicles, adjust mirrors, secure wheelchairs, and operate the vehicle, radio and equipment. Must be able to lift and install tire chains on all vehicles as needed. Task to include kneeling, lifting the chains (up to 50 pounds), and positioning from a kneeling position with arms extended bearing the weight of the chains. Must be able to operate small to large vans and buses safely, and perform all of the above, without assistance.
Knowledge and Abilities
Knowledge of: basic customer relations techniques; the service area; the safe operations of vehicles and the applicable State Motor Vehicle Laws. Ability to: work with elderly and persons with disabilities, and deal tactfully and effectively with individuals of varying backgrounds in challenging situations; to promote good passenger relations; to prepare accurate records and reports; to communicate effectively, both orally and in writing; to read and apply written rules, regulations, policies and procedures; to pass required drug and alcohol testing
Minimum Qualifications
Must be at least twenty-one years of age, have had a valid drivers license for at least five years and have the ability to obtain a CDL license as necessary for contractual requirements. Must be able to successfully pass a criminal background check, a motor vehicle records check, and pre-employment drug screening. Must have ability to obtain CPR/First Aid and Defensive Driving certification.
How to Apply
Please download an employment application from this website. Please email completed application and resume to Bill McIntyre at bill_mcintyre@mediacombb.net or fax to 707-994-3387; or mail to Attn: General Manager, Paratransit Services, P.O. Box 698 Lower Lake, CA 95457; or apply in person at 9240 Highway 53, Lower Lake, California. EOE.
Paratransit Services is an equal opportunity employer and a drug-free workplace.
Job Title
Driver
Location
San Andreas, California
Division
Operations
FLSA Status
Non-Exempt
Responsibilities
Operate small and large transit vehicles to ensure safe and timely transportation of passengers in a professional and courteous manner.
Physical Demands
Flexible hours of work may be required, which can include evenings and/or weekends. Requires ability to push, pull and lift up to 50 lbs. Must possess the physical ability to perform all driving functions without assistance. Moderate lifting, bending, twisting, stretching, kneeling, and crouching may be required to assist passengers in boarding and exiting the vehicle, including carrying items and lifting and securing wheelchairs weighing up to 50lbs.
Must be able to load/unload and push/pull occupied wheelchairs without assistance. While driving, may experience challenges related to adverse weather conditions or vehicular traffic. Must be able to grasp, squeeze, kneel, reach, and stretch to do pre/post check of vehicles, adjust mirrors, secure wheelchairs, and operate the vehicle, radio and equipment. Must be able to lift and install tire chains on all vehicles as needed. Task to include kneeling, lifting the chains (up to 50 pounds), and positioning from a kneeling position with arms extended bearing the weight of the chains. Must be able to operate small to large vans and buses safely, and perform all of the above, without assistance.
Desired Qualifications
Knowledge of basic customer relations techniques; the service area; the safe operations of vehicles and the applicable State Motor Vehicle Laws. Ability to work with elderly and persons with disabilities, and deal tactfully and effectively with individuals of varying backgrounds in stressful situations; to promote good passenger relations; to prepare accurate records and reports; to communicate effectively, both orally and in writing; to read and apply written rules, regulations, policies and procedures; to pass required drug and alcohol testing.
Must be at least twenty-one years of age, have had a valid drivers license for at least five years and have the ability to obtain a CDL license as necessary for contractual requirements. Must be able to successfully pass a criminal background check, a motor vehicle records check, pre-employment drug screening and functional capacities assessment. Must have ability to obtain CPR/First Aid and Defensive Driving certification.
How to Apply
Please download an employment application from this web site. Please email completed application and resume to Cynthia Lawrence at clawrence.ct@att.net or fax to 209-754-9086 or mail to Attn: General Manager P.O. Box 1385, San Andreas, CA 95259; or apply in person at 750 Industrial Way, San Andreas, CA. EOE.
Paratransit Services is an equal opportunity employer.
Job Title
Driver
Location
Grass Valley, California
FLSA Status
Non-exempt; Part Time (varies, approximately 20-28 hours per week)
Responsibilities
Operate small and large transit vehicles to ensure safe and timely transportation of passengers in a professional and courteous manner.
Physical Demands
Flexible hours of work may be required, which can include evenings and/or weekends. Requires ability to push, pull and lift up to 50 lbs. Must possess the physical ability to perform all driving functions without assistance. Moderate lifting, bending, twisting, stretching, kneeling, and crouching may be required to assist passengers in boarding and exiting the vehicle, including carrying items and lifting and securing wheelchairs weighing up to 50lbs.
Must be able to load/unload and push/pull occupied wheelchairs without assistance. While driving, may experience challenges related to adverse weather conditions or vehicular traffic. Must be able to grasp, squeeze, kneel, reach, and stretch to do pre/post check of vehicles, adjust mirrors, secure wheelchairs, and operate the vehicle, radio and equipment. Must be able to lift and install tire chains on all vehicles as needed. Task to include kneeling, lifting the chains (up to 50 pounds), and positioning from a kneeling position with arms extended bearing the weight of the chains. Must be able to operate small to large vans and buses safely, and perform all of the above, without assistance.
Desired Qualifications
Knowledge of: basic customer relations techniques; the service area; the safe operations of vehicles and the applicable State Motor Vehicle Laws.
Ability to: work with elderly and persons with disabilities, and deal tactfully and effectively with individuals of varying backgrounds in stressful situations; to promote good passenger relations; to prepare accurate records and reports; to communicate effectively, both orally and in writing; to read and apply written rules, regulations, policies and procedures; to pass required drug and alcohol testing.
Minimum Qualifications
Must be at least twenty-one years of age, have had a valid drivers license for at least five years and have the ability to obtain a CDL license as necessary for contractual requirements. Must be able to successfully pass a criminal background check, a motor vehicle records check, pre-employment drug screening and functional capacities assessment. Must have ability to obtain CPR/First Aid and Defensive Driving certification.
How to Apply
Please download an employment application from this website. Please deliver in person or mail completed application and resume to Michelle Johnson at 900 Whipsering Pines Lane, Suite 210, Grass Valley, CA 95945. Email to Michelle Johnson at maj@paratransit.net or fax to 530.272.1226.
Paratransit Services is an equal opportunity employer.
Job Title
General Manager, Transit
Paratransit Services is a well-established private, non-profit, multi-state transportation and brokerage services provider. We are currently seeking qualified Transit General Managers for upcoming business opportunities in California. This is a great opportunity for experienced, motivated transit professionals who value teamwork and providing quality community services that meet the needs of the people we are entrusted to serve.
Location
California (various locations)
FLSA Status
Exempt, Full Time
Responsibilities
  • Responsible for the effective management of fixed route and/or paratransit operations at a site level, to include city, county or regional operations.
  • Responsible for administration, operations, and maintenance functions.
  • Responsible for effective recruitment, training, evaluation, and supervision of staff.
  • Analyzes and prepares annual budget and ensures efficient operations within budget.
  • Ensures effective responsiveness and compliance with client and contractual commitments.
  • Provides effective outreach to the community and general public.
  • Facilitates effective development of local and regional coordination of resources.
  • Ensures compliance with local, state and federal regulations.
  • Ensures effective, courteous and professional communication with employees, customers, clients, and the general public.
  • Ensures safe operations.
  • Qualifies and maintains required certifications and skills necessary to perform positions such as driver, CSR, and dispatcher.
Physical Demands
Position performs work primarily in an office environment and may require sitting for long periods of time. Duties may require sitting for long periods of time in a vehicle or standing for long periods of time in a classroom-like setting. Moderate lifting, bending, twisting, kneeling, crouching, stretching, reaching, and grasping may be required for duties such as driving, assisting customers, instructing students, lifting wheelchairs weighing up to 50 lbs., and loading and unloading and pushing/pulling of occupied wheelchairs. While driving, may experience adverse weather conditions or vehicular traffic. Must be able to operate small to large vans and buses and perform all associated and required tasks, including pre/post trip checks of vehicles. May be required to travel to other locations by car or plane.
Knowledge and Abilities
Knowledge of transportation operations, with a focus on Paratransit services. Knowledge and ability to effectively develop, monitor and stay within a budget. Working knowledge of computers and software and the ability to use effectively. Knowledge of effective management and supervisory techniques. Demonstrated ability to manage/supervise effectively. Ability to communicate effectively both orally and in writing. Effective customer service and teamwork skills.
Minimum Qualifications
High school diploma/GED. BS degree in transportation or equivalent, plus five years transportation experience which includes three years supervisory experience and one year paratransit experience, or an equivalent combination of experience and education. Certifications and licenses as required for drivers. Effective budget preparation and budget management experience. Demonstrated computer and software experience and abilities. Excellent interpersonal and customer service skills. Effective at working collaboratively with all levels of an organization. Utmost integrity and support of guidelines and policies.
Position is subject to a pre-employment drug screen and random drug and alcohol testing.
Wage and Benefit Package
Paratransit Services offers a competitive wage and benefits package.
How to Apply
Please download an employment application from this website. You can apply by submitting a completed employment application form, along with your resume and cover letter to: Human Resources at hr@paratransit.net; or, fax to (360) 824-6281; or mail to Attn: Human Resources 4810 Auto Center Way, Bremerton, WA 98312.
No phone calls or drop-ins please.
Paratransit Services is an equal opportunity employer.
Job Title
Driver – Regular Part Time and On-Call
Location
Truckee, California
FLSA Status
Non-exempt
Responsibilities
Operates small and large transit vehicles to ensure safe and timely transportation of passengers in a professional and courteous manner.
Physical Demands
Flexible hours of work may be required, which can include early mornings, evenings and/or weekends. Requires ability to push, pull and lift up to 50 lbs. Must possess the physical ability to perform all driving functions without assistance. Moderate lifting, bending, twisting, stretching, kneeling, and crouching may be required to assist passengers in boarding and exiting the vehicle, including carrying items and lifting and securing wheelchairs weighing up to 50lbs.
Must be able to load/unload and push/pull occupied wheelchairs without assistance.While driving, may experience challenges related to adverse weather conditions or vehicular traffic. Must be able to grasp, squeeze, kneel, reach, and stretch to do pre/post check of vehicles, adjust mirrors, secure wheelchairs, and operate the vehicle, radio and equipment. Must be able to lift and install tire chains on all vehicles as needed. Task to include kneeling, lifting the chains (up to 50 pounds), and positioning from a kneeling position with arms extended bearing the weight of the chains. Must be able to operate small to large vans and buses safely, and perform all of the above, without assistance.
Desired Qualifications
Knowledge of: basic customer relations techniques; the service area; the safe operations of vehicles and the applicable State Motor Vehicle Laws.
Ability to: work with elderly and persons with disabilities, and deal tactfully and effectively with individuals of varying backgrounds in stressful situations; to promote good passenger relations; to prepare accurate records and reports; to communicate effectively, both orally and in writing; to read and apply written rules, regulations, policies and procedures; to pass required drug and alcohol testing.
Minimum Qualifications
Must be at least twenty-one years of age, have had a valid driver license for at least five years and have or have the ability to obtain a Class B license with a passenger endorsement as necessary for contractual requirements. Must be able to successfully pass a criminal background check, a motor vehicle records check, and pre-employment drug screening. Must have ability to obtain CPR/First Aid and Defensive Driving certification.
How to Apply
Please download an employment application from this website. Please email completed application and resume to Blair Davison at bmd@paratransit.net or fax to 530.550.9585 or mail to Attn: Paratransit Services, 10183 Truckee Airport Rd, 2nd Floor, Truckee, CA 96161.
No phone calls or drop-ins please.
Paratransit Services is an equal opportunity employer.
Job Title
DIspatcher/Scheduler
Location
Truckee, California
FLSA Status
Non-exempt
Responsibilities
Responsible for working with trip request data to develop efficient schedules and perform dispatching duties. Responsible for reviewing, revising, and producing final schedules using scheduling software; refines trip assignments to increase productivity, improve ride quality, and adjust individual route schedules to provide resources that match demand. Analyzes feedback and service delivery issues and recommends and implements changes. Schedules driver assignments. Dispatches vehicles and drivers through the use of a computerized dispatch system. Monitors efficient utilization of assigned vehicles to limit passenger ride times and ensure on-time passenger service. Operates required radio and communication equipment.
Duties
  • Performs scheduling function for trips.
  • Analyzes feedback concerning service delivery issues and recommends changes that will improve service.
  • Monitors radio transmissions to assure operators are observing schedules; identifies service disruptions and initiates corrective action; monitors adequacy of service and recommends adjustments.
  • Contacts drivers to reschedule work, when necessary, to maintain shift strength. Informs relief dispatchers of any special circumstances or conditions affecting service delivery.
  • Monitors operating practices to assure compliance with rules and regulations; report violations, including customer complaints, to supervisor or assigned individual.
  • Provides drivers with written work manifest at the beginning of work shift; updates manifest throughout the day and advises operator of changes.
  • Researches and responds to inquiries from passengers regarding delayed arrivals, cancellations, or other schedule information.
  • Contacts appropriate law enforcement agencies, medical services and/or supervisory personnel in emergency situations.
  • Monitors and adjust passenger schedules and vehicle load capacities as necessary to maintain operational effectiveness and efficiency.
  • Completes and maintains late pick-up and cancellation records and prepares other required written documents, reports and logs.
  • Works cooperatively with all departments and business contacts to ensure quality service is provided.
  • Ensures that specific services are provided to meet the needs of particular clients.
  • Provides assistance to drivers and passengers when an emergency situation develops, and assists central maintenance in routing of vehicles for repair.
  • Performs other related duties as assigned.
Physical Demands
Position is primarily sedentary and performed in an office environment; required to sit for long periods of time working at a computer and using a telephone and/or headset and a radio. Position is fast paced, and work may be done under stressful conditions.
Must be able to hear and speak well enough, with or without correction, to receive and give detailed information through oral communication. Moderate lifting, bending, twisting and crouching may be required to access files and move/lift items such as files and boxes up to 50lbs.
Knowledge and Abilities
Knowledge of customer service concepts; ability to rapidly acquire a working knowledge of specific contract requirements/guidelines and Paratransit Services; must have good area knowledge and knowledge and ability to operate a two-way radio communications system and working knowledge of computer systems. Ability to: communicate effectively and understandably in the English language, both orally and in writing; work at a fast pace and make decisions quickly.
Ability to: pay attention to detail while making minimal errors; handle stress; perform multiple duties with efficiency in a courteous, responsible and timely manner; be sensitive to a diverse group of individuals, including the elderly and persons with disabilities; must possess excellent phone and interpersonal skills. Must have good problem solving and analytical skills to gather and interpret data. Must have good organizational skills and be able to prioritize work.
Minimum Qualifications
High School Diploma or GED. One year dispatching or scheduling experience, or work experience that clearly demonstrates the applicants’ ability to rapidly learn and perform the duties and responsibilities of the position.
Must be computer literate. Must be able to work under stress and perform multiple tasks simultaneously. Must demonstrate tact, courtesy and good judgment when communicating with others. Must be able to successfully pass a criminal background check and pre-employment drug screening.
How to Apply
Please download an employment application from this website. Please email completed application and resume to Blair Davison at bmd@paratransit.net or fax to 530.550.9585 or mail to Attn: Paratransit Services, 10183 Truckee Airport Rd, 2nd Floor, Truckee, CA 96161.
No phone calls or drop-ins please.
Paratransit Services is an equal opportunity employer.

Great Employees = Excellent Service!

Randy Grove, our Director of Operations and Human Resources, is a professional "people person." He has over 25 years of human resources, transportation and logistics management experience, including extensive work in public transit and labor management. Randy administers all human resources functions, including payroll, benefits, employee relations, labor relations, worker’s compensation, and the Drug and Alcohol Program. He actively promotes effective labor relations with three separate union locals consisting of either Amalgamated Transit Union (ATU) or Teamsters representation, and has successfully negotiated initial and renewal contracts/agreements with them. An active member of the Labor and Employment Relations Association (LERA), Randy's training and certifications include a broad background of mediation and labor negotiations training through Texas A and M University, the University of Wisconsin, and the Federal Mediation and Conciliation Services Institute. Randy has been with Paratransit Services since 1999.

Randy Grove