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Four Receive 2017 President’s Merit Award

Washington and Oregon, 2018. The President’s Merit Award is conferred annually to acknowledge one or more Paratransit Services employees for outstanding individual performance and for making important contributions to the company's success. Honorees are selected from nominations submitted by management throughout the organization. For 2017, the President’s Merit Award recipients are Alisa Durr, Kevin Pardee, David Jungwirth, and Monica Jansen.

Alisa Durr. Since joining Paratransit Services' corporate administrative staff in 2006 as a receptionist, Alisa Durr has proven herself to be professional, dependable, and courteous. She maintains a professional demeanor and is always willing to go the extra mile. In nominating Ms. Durr for the award, Bill Kluth, our Safety, Training, and Audit Manager, wrote, “The self-motivated effort Alisa displays on a daily basis is truly appreciated.”

Kevin Pardee. Mr. Pardee joined our Washington Non-Emergency Medical Transportation (NEMT) brokerage call center in October 2014 as a Customer Service Representative. With a calm and patient demeanor, he works skillfully with our clients, and has often been commended by those who call to request transportation assistance for his excellent customer service. In nominating Mr. Pardee, NEMT Brokerage Manager Ann Kennedy wrote that he “is a pleasure to work with and an asset to the Brokerage.”

David Jungwirth. David Jungwirth started with Paratransit Services in July 2014 as a bus driver for our RiverCities Lift contract based in Longview, Washington. Demonstrating a firm commitment to developing his skills as a driver, in 2017 he became a Driver Trainer, and was promoted to Operations Supervisor later that same year. As noted by Betsy DeSpain, our GM in Longview, Mr. Jungwirth “displays an intense desire for success in whatever task he sets out to accomplish."

Monica Jansen. Since joining our Valley Lift team in October 2011, our fourth 2017 President's Merit Award honoree, Monica Jansen, has twice been named “Driver of the Year.” With an exceptional safety record, she has also proven to be an exceptional “On The Job” trainer for our new drivers in Medford, Oregon. In nominating Ms. Jansen for the President’s Merit Award, our Valley Lift General Manager, Jason Ligons, wrote, "The efforts Monica displays...have helped to instill a can do attitude amongst the drivers she has trained so well!”

Paratransit Services President/CEO David Baker presented all four President’s Merit Award honorees with their awards during ceremonies at their respective locations in Bremerton and Longview, Washington, and Medford, Oregon.

Alisa, Kevin, David, and  Monica

Clockwise from top left: Alisa Durr, Kevin Pardee, David Jungwirth, and Monica Jansen

Shiela Barefield Honored for 25 Years of Service

Bremerton, Washington – May 17, 2018. Shiela “Shel” Barefield, Transportation Specialist for Paratransit Services, was honored by the Bremerton-based nonprofit company today “For 25 Years of Dedicated Service.”

Ms. Barefield first joined Paratransit Services in May 1993 as a part-time Screener/Scheduler for the company’s Non-Emergency Medical Transportation (NEMT) ride provider operation, known internally as “Kitsap Ops.” She eventually transitioned to the brokerage side of the program, and became a full-time Customer Service Representative. In 1996 she was promoted to the position of Transportation Specialist for the company’s most populous NEMT county, Pierce County, which includes the city of Tacoma.

In commending Ms. Barefield for her outstanding service to the NEMT clients, Brokerage General Manager Ann Kennedy wrote that Shiela “knows which transportation provider best serves certain areas of the County and which clients should ride-share together, and she keeps most of this in her head,” adding that on many occasions Shiela can find transportation solutions faster than the brokerage software can do it!

Shiela’s great customer service skills were previously recognized in 2005, when she was presented with the company’s highest annual customer service award, the “Bill Dane Award.” Only one recipient annually is selected for this honor, named after a former Paratransit Services bus driver, Bill Dane. Shiela always keeps the client's needs foremost, and takes quiet satisfaction in knowing that she is helping to improve the quality of life for people who call her.

President/CEO David Baker presented Ms. Barefield with a recognition plaque and a pin during a staff gathering in the company's Bremerton call center.

Shiela Barefield Honored for 25 Years of Service

Paratransit Services President/CEO David Baker presents Transportation Specialist Shiela Barefield with award “For 25 Years of Dedicated Service.”

Paratransit Services Honors 23rd Annual “Bill Dane Award” Winner

Lower Lake, California – April 30, 2018. Paratransit Services has given the 2017 Bill Dane Award, its highest annual professional performance appreciation award, to Karl Parker, Mobility Programs Coordinator for the company’s contract with Lake Transit Authority (LTA) in Lake County, California.

Mr. Parker has been with Paratransit Services since first hired as a Lake Transit driver in 2014. He proved to be a very community service-minded professional, and by the Spring of 2015, he was well prepared to become Paratransit Services’ Mobility Programs Coordinator for a new project with LTA, “Lake Links,” to assist County residents with their Non-Emergent Medical Transportation (NEMT) needs.

Through his coordination efforts, a volunteer driver-based ride assistance program (“Pay Your Pal”) was started, and over $700,000 in federal grant funding has been secured to develop mobility programs and expanded NEMT services for County residents. As he continues to move the Lake Links program forward, Mr. Parker has become an active participant in community forums representing alternative transportation options.

In recommending Mr. Parker for the Bill Dane Award, Paratransit Services’ General Manager in Lower Lake, Wanda Gray, noted that Karl that is “the perfect fit for this mission,” and LTA General manager Mark Wall wrote that Karl “is able to enlist the efforts of others because they trust his motivation to improve services for seniors, disabled, and others in need of transportation.”

Mr. Parker becomes the 23rd recipient of the annual award, which is named for the late William R. “Bill” Dane, a former Paratransit Services driver who exemplified the spirit of customer service.

Presenting the award during an April 30 ceremony at the company’s location in Lower Lake, California, were Paratransit Services Board of Directors President Bill Mahan; Paratransit Services President/CEO David Baker, and Paratransit Services General Manager for Lake Transit, Wanda Gray.

Paratransit Services has operated Lake Transit since July 2007.

Bill Dane Award presentation

l to r: President/CEO David Baker, Award recipient Karl Parker, Board of Directors President Bill Mahan, and General Manager Wanda Gray.

Diane Marsyla Honored for 20 Years of Service

Longview, Washington – May 2018. Diane Marsyla, transit driver for Paratransit Services in Longview, Washington, was honored by the Bremerton-based nonprofit company “For 20 Years of Dedicated Service.”

Ms. Marsyla first joined Paratransit Services in May 1998. In addition to driving full time for the company’s contract to provide ADA transit service in the Longview-Kelso area, she has volunteered to help on her days off to meet customer demand, and to become involved in community activities. For example, Ms. Marsyla assisted with an employee event for the Humane Society and delivered over 500 pounds of dog and kitty food!

A valued member of the company’s "RiverCities LIFT" team in Longview, Ms. Marsyla has received the company’s “President’s Award," an honor conferred annually to employees for outstanding individual performance and for making important contributions to the company's success. Also, and most importantly, she recently received recognition for her exemplary safe driving record!

President/CEO David Baker presented Ms. Marsyla with a recognition plaque, a pin,and a gift card during a staff gathering in the company’s office in Longview.

CEO David Baker and Longview driver Diane Marsyla

Paratransit Services President/CEO David Baker presents driver Diane Marsyla with award “For 20 Years of Dedicated Service.”