Toggle Menu

Non-Emergency Medical Transportation (NEMT)

Transportation for Medicaid Appointments

Non-Emergency Medical Transportation (NEMT) is a federally-mandated program managed in the State of Washington by the State Health Care Authority. It is a program that provides transportation to and from Medicaid-covered appointments for Medicaid clients. It also provides transportation assistance in the form of bus passes and fuel vouchers.

Many states, including Washington, administer NEMT through the use of transportation brokers, who serve as "gatekeepers" to ensure that program eligibility rules are being followed, and to coordinate the scheduling of trips. Paratransit Services has played an important role in the development of NEMT in Washington. We operated the brokerage pilot project in Pierce County in 1988, giving us the honor of being the State’s original NEMT broker!

Today, the NEMT brokerage system is in effect statewide, operated by six Regional Brokers, with Paratransit Services being one of the largest of the group. From our NEMT call center in Bremerton, Washington, we broker NEMT for nine northwestern Washington counties: Clallam, Jefferson, Mason, Grays Harbor, Thurston, Pacific. Lewis, Kitsap, and Pierce.

If you are on Medicaid and need help getting to your doctor's appointment in any of the counties in blue on the map, or wish to check on the status of your ride, click here for more information.

Our NEMT counties