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Paratransit Services Board Member Lois Anderson Honored for 25 Years of Service

Bremerton, Washington – October 25, 2018. At the October 2018 meeting of Paratransit Services Board of Directors, Board member Lois Anderson was honored for her 25 years of service. Ms. Anderson first joined the Board of Directors on October 14, 1993, and has been the Finance Committee Chair since 2005. She was presented with a commemorative plaque by Board Chair Bill Mahan.

Ms. Anderson's association with Paratransit Services is a continuation of a distinguished career in public service. She was formerly a City Council member for the City of Mountlake Terrace, and served as Mayor from 1983-88. She then became involved with transportation at the State level as Manager of the High-Capacity Transportation and Transportation Demand Management Offices for the Washington State Department of Transportation.

Paratransit Services is a private, nonprofit 501(c)(3) transportation services company based in Bremerton, Washington. Also on hand for the presentation, which took place at the company’s corporate office, were Directors Gene Lobe, Ken Mahan, Paul Aufderheide, and Paratransit Services President/CEO David Baker.

Paratransit Services Board of Directors member Lois Anderson with Board Chair Bill Mahan

Paratransit Services Board of Directors member Lois Anderson with Board Chair Bill Mahan

Washington State Legislators Visit Paratransit Services’ NEMT Brokerage Call Center in Bremerton

Bremerton, Washington – September 20, 2018. Paratransit Services’ Non-Emergency Medical Transportation (NEMT) brokerage call center in Bremerton, Washington, was visited by four Washington State Legislators recently. They were Senator Christine Rolfes and Representative Sherry Appleton from the 23rd District; Representative Jesse Young from the 26th District; and Representative Dan Griffey from the 35th District. During their visit the State Legislators toured the facility, and attended a luncheon and informational briefing with Bill Mahan, Chairman of the Paratransit Services Board of Directors, and Board Member Mary Ann Huntington; David Baker, President/CEO of Paratransit Services; Christie Scheffer, EVP/COO; and Ann Kennedy, NEMT General Manager.

Paratransit Services, a nonprofit company based in Bremerton, was instrumental in the development of the NEMT brokerage program, beginning in 1988 when the company partnered with the State of Washington to operate a successful pilot program in Pierce County. In 1990 the system was adopted statewide, and would eventually gain recognition as a great example of best practices in the field of coordinated Medicaid transportation.

The continuing importance of the Washington State NEMT program as our population ages was discussed among Paratransit Services and the Legislators during the briefing. The access to medical care that this program provides has been invaluable to Medicaid recipients, who would have great difficulty keeping their medical appointments without it. Continued support by the State is vital to this program, so it was very encouraging that these legislators took time out of their busy schedules to see first-hand how the system operates. It was a very productive, informative meeting for all concerned.

Paratransit Services corporate headquarters in Bremerton, Washington

Paratransit Services corporate headquarters, and location of NEMT brokerage center, in Bremerton, Washington

Lake Links Mobility Programs Coordinator Given “Outstanding Coordination Award”

Newport Beach, California – April 4, 2018. Karl Parker, Mobility Programs Coordinator for Paratransit Services, was presented with a CalACT 2018 Outstanding Coordination Award by Lake Transit Authority General Manager Mark Wall at the CalACT Spring Conference and EXPO Annual Awards luncheon held on April 4 in Newport Beach, California.

CalACT is a California statewide, non-profit professional organization that has been in existence since 1984. Its stated mission is “to promote professional excellence, stimulate ideas and advocate for effective community transportation.” Paratransit Services, a nonprofit company based in Bremerton, Washington, has operated Lake Transit from a facility in Lower Lake, California, since 2007 under contract with Lake Transit Authority (LTA).

In the Spring of 2015 LTA initiated a new program with Paratransit Services to assist County residents with their Non-Emergent Medical Transportation (NEMT) needs. Mr. Parker, who at that time was a driver for Paratransit Services, became a great choice to lead the new “Lake Links” project as the “Mobility Programs Coordinator.”

Through his efforts, a volunteer driver-based ride assistance program (“Pay Your Pal”) was started, and over $700,000 in federal grant funding has been secured to develop mobility programs and expanded NEMT services for County residents.

As he continues to move the Lake Links program forward, Mr. Parker has become an active participant in community forums representing alternative transportation options, and he is a strong advocate for enhancements to services in Lake County for seniors and people who have disabilities.

In nominating Karl Parker for the Outstanding Coordination Award, Mr. Wall noted that the Transit Authority’s objective in starting Lake Links is “to create a collaborative, human services oriented adjunct to the transit system that can reach out to the community, create partnerships, and encourage investment by private and non-profit sectors in the specialized services that go beyond traditional public transit,” and that as the Mobility Programs Coordinator “Karl has worked tirelessly to develop the Lake Links program.”

Mobility Programs Coordinator Karl Parker with LTA General Manager Mark Wall

Mobility Programs Coordinator Karl Parker (left) with LTA General Manager Mark Wall

Paratransit Services' Lake Transit Operation Honored with "Outstanding Rural Program" Award

Olympic Valley, California – April 25, 2017. Paratransit Services, a nonprofit public transit contractor based in Bremerton, Washington, operates public transit systems in Washington, Oregon, and Northern California. Our goal is to manage these systems in ways that reflect well on the agencies who have placed their confidence in our transit expertise. It is very gratifying to us when the systems we operate are recognized by the transit industry for service excellence. This was the case when Lake Transit was honored at the CalACT Spring Conference and Expo with a 2017 "Outstanding Rural Program" award at a ceremony held April 25 in Olympic Valley, California.

Paratransit Services has operated the Lake County public transit system, from a facility in Lower Lake, California, since 2007 under contract with Lake Transit Authority. Lake Transit provides Fixed Route service in the towns of Clearlake and Lower Lake; Dial-A-Ride service to several communities on the perimeter of Clear Lake; regional “Flex” service within the county; and Inter-Regional service to neighboring Napa and Mendocino Countie

In presenting the award, CalACT officers cited Lake Transit’s service to the community despite three years of natural disasters, including the wildfires that ravaged the county in 2015 and the intense flooding that struck the area this past winter. These events displaced hundreds of residents and made travel impossible through the hardest hit areas of the County. Paratransit Services Lake Transit staff responded to these adverse conditions by helping with evacuation efforts, assisting with setting-up shelters, and adjusting transit routes until conditions returned to normal.

2017 Outstanding Rural Program trophy

This was the second "Outstanding Rural Program" award given to Lake Transit by CalACT during Paratransit Services’ tenure; the previous award was presented in 2009 at the CalACT conference in San Diego

CalACT is a California statewide, non-profit professional organization that has been in existence since 1984. The "Outstanding Rural Program" award honors a rural transportation program that has demonstrated exceptional achievement in the areas of safety, operations, customer service, financial management, community relations, policy and administration.


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