Transportation for Medicaid Appointments:

Non-Emergency Medical Transportation (NEMT) is a federally-mandated program managed in the State of Washington by the State Health Care Authority. It is a program that provides transportation to and from Medicaid-covered appointments for Medicaid clients. It also provides transportation assistance in the form of bus passes and fuel vouchers.

Many states, including Washington, administer NEMT through the use of transportation brokers, who serve as "gatekeepers" to ensure that program eligibility rules are being followed, and to coordinate the scheduling of trips. Paratransit Services has played an important role in the development of NEMT in Washington. We operated the brokerage pilot project in Pierce County in 1988, giving us the honor of being the State’s original NEMT broker!

Today, the NEMT brokerage system is in effect statewide, operated by six Regional Brokers, with Paratransit Services being one of the largest of the group. From our NEMT call center in Bremerton, Washington, we broker NEMT for nine northwestern Washington counties: Clallam, Jefferson, Mason, Grays Harbor, Thurston, Pacific. Lewis, Kitsap, and Pierce.

If you are on Medicaid in Washington State and need help getting to your doctor's appointment in any of the counties in blue on the map, or wish to check on the status of your ride, click the button below for more information.

Hours:

• Monday | 8:00am to 5:00pm

• Tuesday | 8:00am to 5:00pm

• Wednesday | 8:00am to 5:00pm

• Thursday | 8:00am to 5:00pm

• Friday | 8:00am to 5:00pm

2025 Holiday Closures:

• New Year's Day - Jan. 1

• Martin Luther King Jr. Day -  Jan. 20  

• Presidents’ Day - Feb. 17

• Memorial Day - May 26

• Juneteenth - June 19

• Independence Day - July 4

• Labor Day - Sep. 1

• Veterans Day - Nov. 11    

• Thanksgiving - Nov. 27 and Nov. 28

• Christmas Day - Dec. 25

Reminder: Requests for service must be submitted at least two (2) business days in advance.

Please Note: Any request made after 5 P.M. will be considered submitted on the next day.

Please account for the above closures when submitting request.

Our call center is available Monday through Friday from 8:00 am to 5:00 pm. Due to high call volumes wait times may vary. We appreciate your patience.

• To schedule a ride using our services, please call the number for the county you are located in:

• Clallam or Jefferson County: 800-756-5438

• Kitsap County: 360-377-7007 or 800-756-5438

• Pierce County: 800-925-5438

• Thurston, Lewis, Mason, Pacific or Grays Harbor County: 800-846-5438

• All Counties - Hearing Impaired: TTY 800-934-5438
  
  All Counties - FAX 360-377-1528
  All Counties - Toll Free FAX 855-742-5078

- Fuel Documents Email: fueldocs@paratransit.net

Medical Providers Line:

- Phone: 1 (855) 553-0355

- Fax: (360) 373-0502

NEMT Service Area:

We can provide assistance with transportation in:

• Clallam County

• Jefferson County

• Kitsap County

• Mason County

• Grays Harbor County

• Thurston County

• Pierce County

• Pacific County

• Lewis County