Title Vi Program

“Paratransit Services operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act”
— Paratransit Services Management

Paratransit Services operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes that he or she has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Paratransit Services. For more information on Paratransit Services civil rights program, and the procedures to file a complaint, contact our DBE Liaison Officer, Jeff Lozensky Jr., at (360) 377-7176 ext. 399, or Email: jel@paratransit.net. Paratransit Services provides translation services.

If you feel as though you have been discriminated against based on your race or national origin, please download and submit our complaint form below.

  • • Paratransit Services operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes that he or she has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Paratransit Services.

    • For more information on Paratransit Services civil rights program, and the procedures to file a complaint, contact our DBE Liaison Officer, Jeff Lozensky Jr., at (360) 377-7176 ext. 399, or email: jel@paratransit.net. Paratransit Services provides translation services.

    • A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590

  • Paratransit Services has in place a Title VI Complaint Procedure, which outlines a process for local disposition of Title VI complaints and is consistent with guidelines found in the Federal Transit Administration Circular 4702.1b, dated October 1, 2012.

    Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by Paratransit Services may file a Title VI complaint by completing and submitting the Title VI Complaint Form. Paratransit Services investigates complaints received no more than 180 days after the alleged incident. Paratransit Services will only process complaints that are complete.

    Within 10 business days of receiving the complaint, Paratransit Services will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office. Paratransit Services has 30 days to investigate the complaint. The complainant will be notified in writing of the cause to any planned extension of the 30-day rule.

    If more information is needed to resolve the case, Paratransit Services may contact the complainant. The complainant has 10 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 10 business days, the Paratransit Services can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.

    After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant wishes to appeal the decision, she/he has 10 business days after the date of the letter or the LOF to do so.

    A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.

  • • Paratransit Services opera sus programas y servicios sin respecto a raza, color, y origen nacional arreglo al Título VI de la Civil Ley de Derechos. Cualquier persona que cree él o ella ha sido agravaido por cualquier práctica discriminatoria ilegal bajo Titulo VI puede presentar una queja con Paratransit Services.

    • Para obtener más información sobre el programa derechos civiles capaz de industrias y el procedimientos para presentar una queja, llame al nuestro Oficial de Enlace del DBE, Jeff Lozensky Jr., en (360) 377-7176 ext. 399, o correo electrónico: jel@paratransit.net. Paratransit Services ofrece servicios de traducción.

    • Un demandante puede presentar una queja directamente con el Federal Transit Administration por archivar una queja con la Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590.

  • Paratransit Services tiene establecido un Procedimiento de Quejas del Titulo VI, que describe un proceso para la disposición local de las quejas del Titulo VI y es coherente con las directrices que se encuentran en la Federal Transita Administración Circular 4702.1 B, de fecha 1 de Octubre de 2012.

    Cualquier persona que cree que él o ella ha sido victima de discriminación en base a raza, color, u origen nacional por Paratransit Services, puede presentar una queja del Titulo VI, completando y enviando el Formulario de Quejas del Titulo VI. Paratransit Services investiga las quejas recibidas no más tardar 180 días después del supuesto incidente. Paratransit Services solo procesará las denuncias que son completos.

    Dentro de los 10 días hábiles de haber recibido la queja, Paratransit Services lo revisará para determinar si nuestra oficina tiene jurisdicción. El demandante recibirá una carta de acuse de recibo informando a él/ella si la queja será investigada por nuestra oficina. Programa Senior Nutrition Shasta tiene 30 dias para investigar la denuncia. El denunciante será notificado por escrito de la causa a cualquier ampliación prevista de la norma de los 30 dias.

    Si se necesita más información para resolver el caso, Paratransit Services puede ponerse en contacto con el demandante. El demandante tiene 10 dias hábiles desde la fecha de la carta a enviar la información solicitada para el investigador asignado al caso. Si el investigador no está en contacto con el reclamante o no reciba la información adicional dentro de los 10 dias hábiles Paratransit Services puede cerrar administrativamente el caso. Un caso puede ser cerrado administrativamente también si el autor ya no desea seguir su caso.

    Despues de que el investigador revisa la queja, él/ella va a emitir una de las dos cartas a la demandante: una carta de cierre o una carta de la búsqueda (LOF). Una carta cierre resume las acusaciones y afirma que no hubo una violación del Titulo VI, y que el caso se cerrara. Un LOF resume los hechos denunciados y las entrevistas sobre el supuesto incidente, y explica si una acción disciplinaria, la formación adicional del miembro del personal, u otra acción será ocurrir. Si el demandante desea apelar la decisión, él/ella tiene 10 dias habiles despues de la fecha de la carta o el LOF para hacerlo.

    Una persona tambiem puede presentar una queja directamente con la Administración Federal de Tránsito, al TLC Oficina de Derechos Civiles, 1200 New Jersey Avenue NW, Washington, DC 20590.