Grant Holiday Honored for 25 Years of Service

Bremerton, Washington – November 15, 2021. Grant Holiday, a Customer Service Representative (CSR) for Paratransit Services, was honored by the local nonprofit company for 25 years of service.

Mr. Holiday first joined Paratransit Services in August 1996 as a part of its Non-Emergency Medical Transportation (NEMT) brokerage call center staff.

As a CSR, he helps to arrange transportation to medical appointments for Medicaid recipients, a job that requires a combination of computer skills, knowledge of Washington State NEMT program guidelines, and importantly, the ability to communicate effectively and with sensitivity with those who contact him for assistance.

After just his first year on the job, Mr. Holiday’s exceptional service was recognized with a 1997 President’s Merit Award, an honor that is given annually to acknowledge employees for outstanding individual performance and for making important contributions to the company's success. He received his second President’s Award the very next year, his third in 2003, and in 2007 he received the company’s highest professional performance appreciation award, the Bill Dane Award (named in honor of a former Paratransit Services bus driver).

Paratransit Services Call Center General Manager Ann Kennedy presented the Award plaque to Mr. Holiday “For 25 Years of Dedicated Service” during a ceremony at the Bremerton Call Center. His friendliness, calm demeanor, and program knowledge are appreciated by staff and management alike.

And, as Ms. Kennedy notes, “He also decorates our outside shelters with holiday themes and beautiful plants and flowers.”

In attendance for the presentation were other Call Center staff, as well as Paratransit Services’ President/CEO David Baker and Executive Vice President/Chief Operating Officer Christie Scheffer.